Topic: Downtime (back to index)

Created on 2020-12-14 12:30:40 by R (User) from

Hi, I know you guys are usually super-reliable with uptime but I've noticed a few hours downtime over the past two days - well, in the night for me so I didn't spot them 'til I woke up several hours ago and made a work-around.

Do you know if this is likely to be an ongoing issue? I understand all sites have problems so I'm not complaining - as mentioned, you guys are normally extremely reliable - but if I know it's an ongoing issue then I can put some safeguards in place.

Thanks and Happy Christmas!


2 Replies

Aaron (Administrator) from replied on 2020-12-15 14:59:10

Hi Rob,

We apologize for the downtime. We were upgrading our servers a few days ago and we ran our critical migration during midnight hours. They took longer than expected. 

We have credited your account with an additional 10,000 credits.

Have a great Christmas!


R (User) from replied on 2020-12-16 14:18:41

Hi, Aaron. Wow. Thank you so much for the free credits - you didn't need to do that but it is very much appreciated.

Thank you also for explaining the downtime reason. Totally understandable and as I mentioned before, you are extremely reliable overall.

Happy Christmas to you too and everyone in the team!